Shipping policy

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales events, or promotional campaigns, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

If international shipping becomes available, updates will be posted on our website.

3. Estimated Delivery Time

Delivery timelines may vary based on your location:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping on orders above ₹999.
  • Orders below ₹999 may incur shipping charges, which will be displayed during checkout.
  • Any promotional free shipping offers will be clearly mentioned on the website.

5. Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email and/or SMS.
  • Tracking details will be shared so you can monitor your shipment status.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Scentraga is not responsible for:

  • Delays caused by incorrect addresses.
  • Failed deliveries due to incomplete address information.
  • Additional shipping costs resulting from address corrections.

7. Damaged or Missing Packages

If your package arrives damaged:

  1. Take photos/videos immediately upon delivery.
  2. Contact us within 48 hours of receiving the package.
  3. Provide your order number and supporting evidence.

We will review the issue and offer a replacement or refund where applicable.

8. Delivery Delays

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier service issues

Scentraga is not liable for delays caused by circumstances beyond our control.

9. Order Cancellation

  • Orders may be cancelled before shipment for a full refund.
  • Once shipped, orders cannot be cancelled and will be subject to our Return & Refund Policy.

10. Lost Shipments

If tracking shows no movement for an extended period or your package is lost in transit, please contact our support team. We will coordinate with the courier partner and provide an appropriate resolution.

11. Contact Us

Scentraga Perfumes

🌐 Website: scentraga.shop